Support · How can we
help you?

Households

The app, the box, the delivery.

  • My box stopped sending
  • After a refill
  • Track my order

Partners

Marketers, distributors, agencies.

  • Join the network
  • Train your teams
  • Console access

Press

Company information.

  • Interview request
  • Media kit
Reach us

A person answers.

[email protected]Email+237 680 457 405Phone
WhatsAppNumber to confirm

Support hours to confirm

Gas safety

Good habits.

If you smell gas

Close the valve, open the windows, touch no switch, go outside.

Hose and regulator

Check them regularly, replace them by the date marked.

Keep the cylinder upright

Always upright, in a ventilated place, away from heat.

All safety tips
Frequently asked

Frequently asked questions.

My box stopped sending.

Check that it is plugged in. It keeps readings with no network and sends them when it returns. If nothing changes, contact support.

What do I do after a refill?

Nothing. The new cylinder is recognised at delivery.

How do I track my delivery?

In the MyGaz app, the rider appears on the map.

How do I change my address?

In the app, Profile then Delivery address.

How do I delete my account?

In the app, Profile then Settings, or from the Delete my account page.

Account deletion

Delete my MyGaz or MyGaz Pro account.

Full details